Event Request Process (service provider view)

How do I approve an event request?

  • Only one person should approve an event request from your team. If your event requests go to multiple people, please work out an internal process to address this.
  • Once a requester submits their form, an email will be sent to you that looks something like this:
Figure 1
  • The details of the request can be seen in the attached pdf.
  • Any attachments added by the requester can be seen by clicking the Additional Documentation” link
  • Once you have received the request and validated it’s timing and details, you should start the approval process
  • Clicking the Review Request Here” link will take you to a form that looks like this:
This image has an empty alt attribute; its file name is image-6.png
Figure 2
  • Fill out your name and email
  • Click whether you approve or deny the request
  • Enter any comments
  • Click submit at the bottom of the form.
  • When you click submit a notification will be sent to the requester with the results you have entered.

How do I know if this is a new request or an update to an existing request.

  • Each request will have a unique ERF number (see figure 1 above)
  • Tickets can come to you from a new request or an updated request
  • You can tell if it is a new or updated ticket by looking in the subject line of the request (see figure 1 above)
  • For new requests, the word (New) will follow the request number.
  • For updates, the word (update) will follow the request number.

How can I find the most recent update of the request?

  • If you go into your email and click the down arrow next to the magnifying glass
Figure 3
  • In the subject field paste the letters ERF followed by the request number (ex. ERF 15113797 )
  • This will bring back all requests related to that submission.
  • The one on the top will be the most recent. This is the one you should approve.

Mr. Fedy has written 6 articles

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