Only one person should approve an event request from your team. If your event requests go to multiple people, please work out an internal process to address this.
Once a requester submits their form, an email will be sent to you that looks something like this:
Figure 1
The details of the request can be seen in the attached pdf.
Any attachments added by the requester can be seen by clicking the “Additional Documentation” link
Once you have received the request and validated it’s timing and details, you should start the approval process
Clicking the “Review Request Here” link will take you to a form that looks like this:
Figure 2
Fill out your name and email
Click whether you approve or deny the request
Enter any comments
Click submit at the bottom of the form.
When you click submit a notification will be sent to the requester with the results you have entered.
How do I know if this is a new request or an update to an existing request.
Each request will have a unique ERF number (see figure 1 above)
Tickets can come to you from a new request or an updated request
You can tell if it is a new or updated ticket by looking in the subject line of the request (see figure 1 above)
For new requests, the word (New) will follow the request number.
For updates, the word (update) will follow the request number.
How can I find the most recent update of the request?
If you go into your email and click the down arrow next to the magnifying glass
Figure 3
In the subject field paste the letters ERF followed by the request number (ex. ERF 15113797 )
This will bring back all requests related to that submission.
The one on the top will be the most recent. This is the one you should approve.
